Epidemic-Pandemic Program Continuity: Meal Production

To minimize the risk during meal production of spreading a communicable disease between staff, clients, volunteers, and the greater community during an epidemic or pandemic.


Upon notification of the threat of a local epidemic or global pandemic, New Dawn Meals on Wheels management is to immediately:

  • Cease the use of volunteers in the Meals on Wheels kitchen and operate strictly with core staff to reduce the number of people who come into contact with the meals.
  • Procure food exclusively through a licenced distribution company and eliminate any purchases through grocery stores.
  • Implement strict handwashing procedures and social distancing among staff.
  • Instruct staff to self-isolate at home when not at work.
  • Sanitize the entire kitchen 3 times per day: before, during, and after meal production.
  • Implement a No-Contact Delivery Procedure.
  • Reduce the number of times meals are delivered from 2 times per day, 5 days a week, to once per day, 2 times per week.
    • All meals should now be produced and packaged on Mondays and Wednesdays by core kitchen staff and then stored in the refrigerator for delivery on Tuesdays and Thursdays.
    • All clients will receive the same number of meals as they usually receive, but all meals should now be delivered cold with reheating instructions attached.
  • Integrate any new community agencies in need of emergency meal production with regular client meal production

Last updated: March 26, 2020 — Version 1

Related Policies

Epidemic-Pandemic Program Continuity: No-Contact Delivery Procedure

Contact Info

For more information on this or any other New Dawn Meals on Wheels policy, please contact:

Kathleen Whelan
Program Coordinator, New Dawn Meals on Wheels
[email protected]